This privacy notice tells you what to expect us to do with your personal information.

Contact Information

Any queries or concerns regarding these terms and conditions, please contact us at: 

The ST School
51, Imperial Road
Exmouth
Devon
EX8 1DQ

info@thestschool.co.uk
01395 271610

What information we collect, use, and why

Our primary lawful basis for collecting, using and processing with your consent your personal information is our mutual intent to create, fulfill a contract relating to the provision of training courses and supporting services. 

To provide services we will collect 

Personal data such as

• Names and contact details
• Addresses
• Date of birth

To proceed with the booking we will collect

Payment information such as

• Card details 
• Bank information 

Lawful basis:

• To process and assess the course application(s) and any applications for products and services that you may request from The ST School or The ST School may provide to you in the future.
• To review your complete position with The ST School which will include (where relevant), debit balances, credit balances and any other relevant information which we hold.
• To fulfill a legal obligation (e.g., tax or social security obligations), a court order or a subpoena also may require us to process personal data for a particular purpose, or we may be compelled to process personal data to report suspicious transactions under anti-money laundering rules.

To ensure safety we will collect

Health information such as

• Allergies
• Health conditions

To provide training services we will collect

Media recordings such as

• Photos or videos 
• Recordings of meetings and decisions

To provide service updates or marketing we will collect

• Records of consent, where appropriate
• Marketing preferences
• Purchase or viewing history 
• Website user information (including user journeys and cookie tracking)
• Information relating to compliments or complaints
• Information relating to sponsorship

Lawful basis:

• To manage and administer your account(s), policies, and any other educational products and services, which you are enrolled on with The ST School or The ST School may provide to you from time to time.
• To understand and assess the interests, wants, and changing needs of consumers, to improve our website, our current services, and/or developing new services
• To enable The ST School to manage, on a holistic basis, its relationship with you through maintaining a single view of your accounts and any products or services that we may provide to you and any interaction with us.
• To allow The ST School to conduct quality control checking and compile management information for internal reporting throughout The ST School; and in accordance with your preferences, for marketing purposes. 

Where we get personal information from

• ·   People directly

How long we keep information

We will not keep personal information for longer than is necessary. However, the length of time information is retained will depend on the type of information and the contractual relationship we have in place with you.

As standard we will retain information:

• Enquiries 

once the enquiry has been fulfilled the data will be destroyed unless opted in for marketing communication.

• Customers

up to 7 years from our last interaction with you, which includes you logging into one of our systems.

Our record retention policy is regularly reviewed and updated to ensure we anonymise or delete information that is no longer required.

Please see ‘Your rights’ below to understand your right to erasure (right to be forgotten).

Who we share information with

Others we share personal information with:

• Relevant regulatory authorities
• External auditors or examiners
• Organizations we’re legally obliged to share personal information with
• Emergency services (where necessary)
• Other relevant third parties:
• Professional Association ISRM which accredits our school and BTEC who accredits the qualification we deliver.

Your data protection rights

Under data protection law, you have rights including:

Your right of access 

You have the right to ask us for copies of your personal data.

Your right to rectification 

You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure 

You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing 

You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing 

You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability 

You have the right to ask that we transfer the personal data you gave us to another organization, or to you, in certain circumstances.

Your right to withdraw consent 

When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

1 August 2024